Returns & Exchanges

At Mooncat, we want you to be over the moon with your purchase, which is why we offer a 30-day window for returns and exchanges on all our lacquers and beauty products. If a shade isn't your perfect match, our streamlined process ensures your cosmic collection remains exactly as you imagined.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original celestial packaging to ensure they are protected during their journey back to our headquarters.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing